Privacy Policy

1. Information we collect

• Authentication information: the account identifier, name, and email supplied by the service used to sign you in, including the unique Meta/Facebook user ID when Facebook Login is used. Session records are stored as protected server-side values.
• Seller profile information: display name, profile picture or logo, Cambodia location, telephone number, phone verification status, public phone visibility preference, contact email, business name, website, Facebook address, Telegram username, selected plan, billing term, discount, payment reference, and payment review status.
• Listing information: product title, category, sale or rental type, price, location, description, photos, optional video, publication status, and expiry dates.
• Reports and moderation information: report type, report details, listing or seller reference, moderation status, and the actions needed to review marketplace safety concerns.
• Technical information: basic request, device, browser, security, error, and usage information generated when the Site is used.

2. How we use information

We use information to authenticate users, create seller profiles, publish and rank products, connect buyers with sellers, process plan selections and payment review, verify phone numbers when a supported service is enabled, enforce listing limits and expiry, review reports and moderate content, prevent abuse, troubleshoot errors, maintain security, respond to requests, comply with legal obligations, and improve Khmer Market.

3. Information visible to the public

When a product is published, its title, description, price, category, location, photos, video, seller display or business name, and enabled contact channels may be visible to visitors. Required Facebook and Telegram details are displayed so buyers can contact the seller. An optional email or website is shown only where the related feature is enabled. A phone number is shown to buyers only after a genuine phone verification and only when the seller turns on public phone visibility.

Do not place identity documents, bank details, home access codes, private conversations, or other sensitive personal information in a public listing.

4. Payments

When configured, paid plan users complete checkout through a secure payment gateway. Khmer Market records the gateway transaction reference, amount, plan period, verification status, and dates, but does not need to collect a card number, online-banking password, PIN, OTP, or unrelated receipt details. For the static ABA/Bakong option, a seller may submit the transaction receipt and Trx. ID for private administrator verification; the receipt is stored separately from product photos and is not public. Sellers should upload only the transaction receipt and must not include passwords, PINs, OTPs, card details, or unrelated banking information. The payment provider handles payment credentials under its own terms and privacy practices. If the gateway is not configured or verification fails, Khmer Market does not show payment success.

5. How information is shared

We may share information with hosting, authentication, database, file-storage, security, and other technical service providers that help operate the Site; with authorities or other parties when reasonably necessary to comply with law, investigate fraud, or protect rights and safety; or as part of a business transfer. We do not sell personal information for money.

6. Third-party channels and links

Meta/Facebook, Telegram, external websites, banks, SMS/OTP providers, authentication providers, and other linked services operate independently. Information you send after leaving Khmer Market is governed by that service’s rules and privacy policy. Facebook Login receives only the minimum requested public profile and email information when available; Khmer Market does not request permission to post, manage pages, read messages, or access unnecessary data. External SMS or authentication providers may process phone information to provide verification. Review a link and the recipient before sharing personal or payment information.

7. Retention and deletion

We keep profile and listing information while it is needed to provide the marketplace and for a reasonable period afterward for security, dispute handling, accounting, backup, and legal purposes. Expired listings are hidden from public search rather than deleted, so the seller's listing information and media remain available for renewal or relisting. Deleting a product removes it from public view and its media from active storage, although limited backup or legal records may remain temporarily.

8. Security

We use reasonable administrative and technical safeguards designed to protect information. If phone verification is enabled, OTPs expire, are rate-limited, and are not displayed publicly or in the Seller Dashboard. No website, storage system, or internet transmission is completely secure, so users should protect their account, verify unusual messages, and avoid publishing unnecessary sensitive information.

9. Your choices and requests

Sellers can review and update profile details, add or change a phone number, request verification when supported, hide or show a verified phone number publicly, edit or delete their products, replace photos, and choose whether to provide optional information. You may request access to, correction of, or deletion of personal information by contacting the Khmer Market support channel or the administrator who provided access. Some information may be retained where reasonably needed for legal, security, payment, or fraud-prevention purposes.

For the account and personal-data deletion process, visit User Data Deletion / ការលុបទិន្នន័យអ្នកប្រើប្រាស់.

10. Children

Khmer Market is intended for adults and is not designed for children under 18 to create seller accounts or conduct marketplace transactions. If we learn that a child provided personal information without appropriate authorization, we may remove it.

11. International processing

Technical service providers may process or store information in locations outside Cambodia. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the information and the service.

12. Policy updates and contact

We may update this Policy when features, providers, or legal requirements change. The revised date will appear at the top. For a privacy question or request, use the Khmer Market support channel or contact the administrator who provided access to the Site.